What help and support will I get while training?

Throughout your training you will receive support from both the course co-ordinator and trainers and assessors. You will be supported in your learning in the following ways:

  • Answering queries about assignment questions by phone, email or face to face;
  • Explaining assessment processes;
  • Arranging telephone coaching with a trainer;
  • Sending email announcements about courses;
  • Making appropriate arrangements for students with disabilities;
  • Organising assignments to be assessed in a timely manner; and
  • Advising students of their results and any further required study or assessment.